Find the answer to your questions

FAQs

Returns

Send us an email with your return request.

Place your product(s) in a well-packaged package and send it to us at:

22 Avenue Armand Huysmans 1050 Ixelles

Exchange & REFUND

Send us an email to: info@canettefactory.com and explain the problem to us.

If this meets the conditions, upon receipt of the package the refund will be made. You will just have to wait a few days before the money is visible in your account.

Payments

You can pay with: Visa, Mastercard, American Express, Bancontact, Paypal, Payconiq..

Can't pay?

Let us offer you some solutions:

Check your personal information, we are never safe from a typo:

  • Change payment method
  • Verify your account? Your banker might call you
  • Change device. Switch to a computer if you are on your phone for example.
  • You only have one phone, try changing browsers

Problem with my order

Lost package:

You can check your emails and thanks to order tracking, you will be able to see where your package is in real time as if you were with it!

If your package is lost, inform us via the email address info@canettefactory.com , we will do everything for Father Lustucru to come and bring it back to you (he will give you your package and not a cat, don't worry) .

Damaged products:

I am very sorry to learn that your order arrived damaged, send clear photos of what is broken and send them to the following email address: info@canettefactory.com.

Bad products:

Send us an email to info@canettefactory.com with the order number and clear photos of the product you received!

We will return the product you ordered.

Cancel or modify my order:

You can send us an email as soon as possible:

info@canettefactory.com

And we take care of the rest!

You have the wrong address:

It happens even to the best... Send us an email as soon as possible to:

info@canettefactory.com

Interview

To maintain prints and embroidery on textiles:

-Wash at 30°C

-No dryer

-Flips the textile so the design does not rub on the drum in the machine

No need for more!

Contact

Do not hesitate to contact us by email:

  • info@canettefactory.com

Or by phone:

  • (+32) 02 646 72 38